Last Updated: 26 June 2025
At Silk Forged, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, contact us, or purchase our products and services.
1. Who We Are
Silk Forged specializes in custom-forged alloy and carbon wheels. Our website and services are operated by Silk Forged Ltd. (“we”, “our”, “us”).
2. What Information We Collect
We may collect the following types of personal information:
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Identity Information: Full name, title, and contact details
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Payment Information: Billing address, payment method (handled securely via third-party processors)
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Technical Data: IP address, browser type, time zone, and browsing behavior
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Order Details: Product selections, custom specifications, shipping address
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Communication Records: Emails, messages, and customer service interactions
We do not store your full payment card details.
3. How We Use Your Information
We use your data to:
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Process and fulfill orders
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Communicate with you regarding your purchase or inquiry
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Improve our website and services
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Send marketing communications (only with your consent)
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Comply with legal or regulatory obligations
4. Legal Basis for Processing (GDPR)
If you are located in the UK or EU, we only process your data when we have a lawful basis to do so, such as:
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Contractual necessity (e.g., fulfilling your order)
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Legitimate interests (e.g., improving customer service)
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Consent (e.g., for newsletters)
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Legal obligations
5. How We Share Your Information
We may share your data with:
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Payment processors (e.g., Stripe, PayPal)
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Shipping and logistics providers
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IT and website hosting providers
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Legal and regulatory bodies (when required)
We never sell your personal data.
6. International Transfers
If we transfer your data outside the UK/EU, we ensure appropriate safeguards are in place, such as standard contractual clauses or data processing agreements.
7. How We Protect Your Data
We use industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data from unauthorized access or loss.
8. Your Rights
Under UK and EU data protection laws, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict processing
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Withdraw consent at any time
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Lodge a complaint with your data protection authority
To exercise your rights, please contact us at hello@silk-forged.com.
9. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined above or as required by law (e.g., for tax or legal obligations).
10. Cookies
Our website uses cookies to enhance your browsing experience, analyze traffic, and offer personalized content. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:
📧 hello@silk-forged.com
📞 01234 567 890